Refund Policy

1. Overview

At Antique Restorations By Peggy, we are committed to providing high-quality furniture restoration services. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.

Due to the custom nature of furniture restoration work, our refund policy differs from typical retail policies. Each piece of furniture is unique, and restoration work is tailored specifically to individual items.

2. Pre-Work Cancellations

Before Work Begins

If you need to cancel your restoration project before we begin work on your furniture:

• Full refund of any deposit paid, minus assessment fees if applicable
• Cancellation must be requested in writing (email or letter)
• Refund will be processed within 5-10 business days
• If materials have been ordered specifically for your project, material costs may be deducted

Assessment and Quote Stage

During the initial assessment and quote preparation:

• No charges apply for standard assessments
• Detailed assessments requiring significant time may incur fees
• Assessment fees will be clearly communicated in advance
• Assessment fees are non-refundable once the assessment is completed

3. Work in Progress

Partial Completion

If you need to cancel a project after work has begun:

• Charges will apply for work completed to date
• Material costs for items already used or ordered
• Labor charges calculated based on time invested
• Remaining deposit balance may be refunded after deducting applicable charges

Change of Scope

If project scope changes significantly during restoration:

• New quote will be provided for additional work
• Customer approval required before proceeding
• Option to complete work as originally quoted
• No refund for work completed according to original agreement

4. Completed Work

Satisfaction Issues

If you are not satisfied with completed restoration work:

• Contact us within 7 days of delivery/pickup
• We will assess the concerns and work to resolve issues
• Corrective work will be performed at no additional charge when warranted
• Refunds for completed work are rare and evaluated case-by-case

Quality Standards

Our work meets professional restoration standards. However, if work fails to meet agreed specifications:

• We will correct deficiencies at no charge
• Partial refunds may be considered for unresolvable issues
• Full refunds are provided only in cases of significant failure to deliver as promised

5. Circumstances Beyond Our Control

Furniture Condition Issues

If furniture condition makes restoration inadvisable or impossible:

• Full refund of all payments if discovered before work begins
• Partial refund if discovered during restoration process
• Assessment and any work performed will be charged
• We will provide detailed explanation of condition issues

Material Availability

If required materials become unavailable:

• Alternative materials will be proposed
• Customer may choose to proceed with alternatives or cancel
• Full refund if project cannot proceed and customer chooses to cancel
• No penalty for cancellation due to material unavailability

6. Refund Process

How to Request a Refund

1. Contact us in writing (email or letter) explaining the reason for the refund request
2. Provide project details and any relevant documentation
3. Allow us to assess the situation and respond within 5 business days
4. If approved, refund will be processed within 10 business days

Refund Methods

Refunds will be issued using the same payment method as the original payment:

• Credit card refunds: 3-5 business days
• Check refunds: 7-10 business days
• Cash refunds: Available immediately during business hours
• Bank transfer refunds: 2-3 business days

7. Non-Refundable Items

The following are generally non-refundable:

• Assessment fees for detailed evaluations
• Custom materials ordered specifically for your project
• Completed restoration work that meets agreed specifications
• Pickup and delivery charges for completed services
• Storage fees for items left beyond agreed timeframes

8. Partial Refunds

Partial refunds may be considered in the following situations:

• Project scope reduction at customer request
• Material cost savings passed to customer
• Timeline delays caused by our scheduling issues
• Minor quality issues that cannot be fully corrected

Partial refund amounts will be calculated based on the specific circumstances and communicated clearly before processing.

9. Dispute Resolution

If you disagree with our refund decision:

• Request a detailed explanation of our decision
• Provide additional information or documentation supporting your position
• Request review by senior management
• Consider mediation for unresolved disputes

We are committed to fair resolution of all refund requests and will work with customers to find reasonable solutions.

10. Special Circumstances

Emergency Situations

In cases of family emergency, illness, or other extraordinary circumstances:

• We will work with customers to find flexible solutions
• Extended payment terms may be available
• Project timeline adjustments can be accommodated
• Compassionate consideration for refund requests

Insurance Claims

For restoration work related to insurance claims:

• Refund policies may be affected by insurance requirements
• We will work with insurance adjusters as needed
• Documentation will be provided for insurance purposes
• Refunds may be subject to insurance company approval

11. Contact Information for Refunds

To request a refund or discuss refund-related questions:

Please include "Refund Request" in the subject line of emails and provide your project details and contact information.

12. Policy Updates

This Refund Policy may be updated periodically to reflect changes in our business practices or legal requirements. Updates will be posted on our website with a revised effective date. Continued use of our services after policy updates constitutes acceptance of the revised terms.